SuperJourneys help centre - AI trip planner FAQs and support

SuperJourneys is an AI-powered travel planning platform built on over 20 years of real-world travel experience. We combine advanced machine learning with human-led travel intelligence to help you discover, plan, and book unique journeys that go beyond the typical tourist trails.

Yes, the core planning features of SuperJourneys are free for all users. We earn revenue through affiliate partnerships with travel service providers when you book through our recommendations, allowing us to keep the platform accessible without charging subscription fees.

Our AI is trained on a proprietary database of travel notes, patterns, and lived decisions. When you provide a prompt or interest, it synthesizes this data to suggest routes, timings, and hidden gems that align with your specific travel style, rather than just pulling from popular lists.

Simply head to our AI Planner or Discovery page. You can start by typing a destination, a mood (e.g., 'quiet coastal escape'), or even uploading an image that inspires you. Our system will then guide you through crafting a bespoke itinerary.

Yes. By uploading your flight confirmation, SuperJourneys automatically identifies your arrival/departure times and ports, building a foundational schedule that ensures you make the most of your time between flights.

You can invite friends to any itinerary via a shared link. Once joined, everyone can add notes, vote on activities, and see real-time updates to the plan, making group travel coordination seamless and democratic.

The travel heat map is a visual tool that shows you the best times to visit specific areas based on weather patterns, crowd density, and local events, helping you choose the 'sweet spot' for your journey.

Yes! Our 'Journey Reel' feature takes your planned route and photos to generate a cinematic short video of your upcoming trip, perfect for sharing your excitement with friends or on social media.

We integrate directly with trusted partners like Viator and GetYourGuide. When you see an activity you like, clicking 'Book' takes you to their secure checkout. Your booking is managed by the provider, but we keep it synced in your SuperJourneys itinerary.

No. You pay the exact same price as you would booking directly with the provider. In many cases, our partnerships allow us to surface exclusive discounts or flexible cancellation options not available elsewhere.

Never. Our AI is programmed to prioritize the quality and relevance of the experience based on our 20-year framework. We only establish affiliate partnerships with providers who meet our high standards for reliability and value.

Yes. We provide integrated booking options for a wide range of accommodation and transport services through our global network of partners, ensuring every logistical piece of your journey is covered.

Safety is a core pillar of our guidance. We provide real-time safety insights, local emergency contacts, and 'solo-friendly' ratings for accommodations and activities to ensure you feel confident exploring on your own.

Yes. We use a combination of official travel advisories and community-sourced data to provide nuanced safety ratings that cover everything from general security to nighttime walking safety.

Every itinerary includes a 'Local Wisdom' section with country-specific safety tips, cultural etiquette, and common scams to watch out for, curated by travelers who have spent significant time in those regions.

We offer specific filters and insights for female solo travelers, including recommendations for highly-rated female-only hostels, safe transport options, and neighborhoods known for being welcoming and secure.

You can sign up in seconds using your email or Google account. Creating an account allows you to save itineraries, sync data across devices, and access personalized travel recommendations.

We take privacy seriously. Your personal travel data is never sold. We only share necessary information with booking partners when you explicitly choose to make a reservation through our platform.

Yes. You have full control over your data. You can request a full account and data deletion at any time through your account settings, and we will process it immediately in accordance with GDPR and other privacy regulations.